Customer Service
For Phone Orders please contact our Customer Service department at: 1-888-837-2041  or  1-718-837-9053
You can email us at: gift@monalisabakery.com
You can quickly Fax us your order at: 1-718-837-4900
Mail in your order:

Mona Lisa Pastry Shop  
1476 86th Street 
Brooklyn, NY 11228 


Special Discounts Available For Corporate Customers 
Call 1-888-837-2041 ext. 12 for details

Our Guarantee

Our bakery has always valued its reputation for excellent products and customer service. If, for any reason, you find our product to be unsatisfactory upon arrival, we will be happy to make an adjustment. Claims must be made within ten (10) days of receipt of merchandise. We cannot be held responsible for late arrival of products due to unforeseen shipping circumstances.

Shipping Policy

Delivery charges are per address and processed by total weight:

  • We ship our products throughout the United States, including Puerto Rico. 
    We do not ship to Canada.

  • We CANNOT ship to PO boxes, APOs or FPOs.

  • For your protection, all shipments require a customer’s signature upon delivery.

  • Deliveries to Alaska, Hawaii and Puerto Rico require additional shipping charges. Some 2nd Day items must be shipped overnight to these locations. 
    Please contact our Customer Service at 1-888-837-2041 to place your order. 

  • In certain areas, your package may arrive one day early.

  • We will not assume responsibility for incorrect addresses.
    Incorrect addresses will incur an additional $12.00 charge from our courier.

  • We are not responsible for damages to product on shipments left outside with customer's authorization.

  • Inclement weather can impair or restrict delivery. We cannot be responsible for “Mother Natures” actions. We request you place your orders early, especially around the Holidays.

  • We do not like to ship out orders over the weekend. 
    Orders received after 4.00 p.m. on Wednesday will arrive on the following Wednesday. Overnight orders received after 4.00 p.m. on Thursday will be received on Tuesday. If you request a Saturday delivery there is an additional $15.00 charge.